Got a Question?
WHY DO SOME PRODUCTS NOT APPEAR ON GROWHEALTHY.COM?
HOW DO I EARN POINTS IN THE LOYALTY PROGRAM?
DO MY POINTS EXPIRE?
WHAT ARE THE BENEFITS OF OPTING INTO MARKETING COMMUNICATIONS?
WHAT ARE THE REQUIREMENTS FOR PLACING A DELIVERY ORDER?
WHY DIDN'T I RECEIVE A TEXT MESSAGE WHEN MY ORDER WAS READY FOR PICK-UP?
HOW DO I UNSUBSCRIBE FROM GROWHEALTHY MARKETING TEXT MESSAGES?
HOW DO I UNSUBSCRIBE FROM GROWHEALTHY MARKETING EMAILS?
WHAT IS PRIORITY PICK-UP?
WHY DO SOME PRODUCTS NOT APPEAR ON GROWHEALTHY.COM?
CAN I PLACE A PICK-UP ORDER OVER THE PHONE?
WHY ARE THE THC/ CBD PERCENTAGES OF MY PRODUCT DIFFERENT FROM WHAT'S ONLINE?
CAN I SEE TERPENE PERCENTAGES BEFORE BUYING A PRODUCT ONLINE?
ARE DISPENSARY WALK-INS WELCOME?
WHAT DO I HAVE TO DO TO RECEIVE A MEDICAL CANNABIS CARD IN THE STATE OF FLORIDA?
In order to receive a Medical Marijuana ID card, you must either be a Qualified Patient or a Caregiver.
To become a Qualified Patient an individual must meet the following criteria:
Must be a Florida resident or seasonal resident.
Have been diagnosed with qualifying conditions by a qualified physician.
Patients under 18 must have a second qualified physician’s approval of the use of medical marijuana.
Once certified by a qualified physician, you must register with the Office of Medical Marijuana Use Registry.
To become a Caregiver, an individual must meet the following criteria:
Not be a Qualified Physician and not be employed by or have an economic interest in a medical marijuana treatment center or a marijuana testing laboratory.
Be 21 years of age and a Florida resident.
Agree in writing to assist with the qualified patient’s medical use of marijuana.
Be registered in the Medical Marijuana Use Registry of no more than one qualified patient, unless otherwise provided in section 381.986(6)(d), Florida Statutes.
Successfully complete a caregiver certification course provided by the Department or its designee.
Caregivers, who are not close relatives of the qualified patient as defined by section 381.986(1)(c), Florida Statutes, must pass background screening pursuant to section 381.986(9), Florida Statutes.
For more information, please call the Office of Medical Marijuana Use Patient Helpline at: (800) 808-9580.
IF I AM A PATIENT, MAY I ALSO SERVE AS A CAREGIVER FOR SOMEONE ELSE?
WHAT MEDICAL CONDITIONS QUALIFY FOR A MEDICAL CANNABIS CARD?
The state of Florida recognizes the following conditions
- Cancer
- Epilepsy
- Glaucoma
- Human Immunodeficiency Virus (HIV)
- Acquired Immune Deficiency Syndrome (AIDS)
- Post-traumatic stress disorder (PTSD)
- Amyotrophic lateral sclerosis (ALS)
- Crohn’s disease
- Parkinson’s disease
- Multiple sclerosis (MS)
- Medical conditions of the same kind or class as or comparable to the ten (10) conditions listed above.
- A terminal condition diagnosed by a physician other than the qualified physician issuing the physician certification.
- Chronic nonmalignant pain caused by a qualifying medical condition or that originates from a qualifying medical condition and persists beyond the usual course of that qualifying medical condition.
- The State of Florida allows your qualified physician to determine if unlisted conditions qualify you for a medical marijuana card.
ARE THERE ANY OTHER CONDITIONS THAT MAY STILL QUALIFY ME FOR A MEDICAL CARD?
HOW DO I FIND A QUALIFIED PHYSICIAN?
To find a qualified physician please visit the Florida Department of Health Medical Marijuana Qualified Physician Search Tool
DO I NEED A MEDICAL CARD TO PURCHASE GROWHEALTHY PRODUCTS?
Yes, all GrowHealthy’s product including, CBD, contains THC. It is required by Florida Law to have an approved and active Medical Marijuana ID Card to purchase or possess any GrowHealthy products with small amounts of THC in it.
HOW DO I PLACE MY FIRST ORDER?
Once you have received your approval email by the Office of Medical Marijuana Use (OMMU), you are eligible to place a GrowHealthy online delivery order or visit one of our open dispensaries. Be sure to have a valid Florida ID along with the approval email until your permanent card comes in the mail. For questions or concerns, call one of our qualified Patient Care Representatives at 1-800-619-5288 Monday – Saturday 9am – 8:30pm ET and Sunday 11am – 8pm ET.
WHAT PRODUCTS DO YOU OFFER?
Currently, we offer live rosin, vape cartridges, syringes, tinctures, topicals, and Flower with specific formulations to deliver effective, targeted therapies with exceptional results.
- Mind- High THC product designed for day time use
- Body- High THC product designed for evening use
- Balance- High THC product designed for all-day use
- Relief- 1:1, CBD: THC product line designed for relief with minimal psychoactive effects of THC
- HIGH CBD – Products high in CBD with minimal THC, designed for all-day use
HOW DO I RENEW MY MEDICAL MARIJUANA ID CARD?
Due to COVID-19 Surgeon General Dr. Scott A. Rivkees signed Emergency Order 20-002, allowing MMJ patients to temporarily renew their Medical Marijuana Use Registry identification card through telemedicine. This Emergency Order will remain in effect until June 30, 2020. To renew using telemedicine contact your physician to request a virtual renewal appointment.
To maintain an active Medical Marijuana Use Registry identification card, a patient and/or caregiver must annually submit a renewal application, along with the application fee and any required accompanying documents to the department forty-five (45) days prior to the card expiration date. Patients and caregivers can submit a renewal application either online or by mail.
View the Registry Identification Cards page for more information.
Follow step-by-step instructions by viewing the Office of Medical Marijuana Use’s Renewal Application Instructional Guide.
WHAT HAPPENS IF I NEED A NEW ID CARD?
Requests to change the information on an ID card or to replace a lost or stolen card will require the cardholder to submit a Change, Replacement or Surrender Request Form to the Office of Medical Marijuana Use, along with a copy of his or her Florida driver’s license or identification card and a $15 replacement fee to the Department of Health.
To change your address on your ID card, follow step-by-step instructions on the Office of Medical Marijuana Use’s Address Change Instructional Guide.
HOW MUCH PRODUCT SHOULD I USE?
Every patient is going to have a different dosing amount that is suitable for them. We advise our patients to start low and slow with your medical cannabis. Wait 30 minutes to an hour before deciding if you’re receiving desired effects. Slowly and gradually increase your dose to fit your needs. For any questions or concerns, you can call one of our qualified Patient Care Representatives at 1-800-619-5288, option 2.
I’M NOT RECEIVING THE DESIRED EFFECTS OF MY PRODUCT. WHAT ELSE CAN I TRY?
We have experts that create products that are consistent in potency and formulation to deliver effective and targeted therapies, but cannabis affects everyone differently. We encourage our patients to keep a journal with specific dates, times, and dosage amounts to track how much you may need to feel the desired effects of the product. If you are still not receiving the relief and therapy that you need, please call 1-800-619-5288, option 2 to speak with a Patient Care Representative.
CAN I RETURN PRODUCTS?
GrowHealthy does not accept returns and exchanges or provide refunds. If there is an issue with a product, please email our Patient Care Team at support@growhealthy.com. In your email include your first and last name, the dispensary location at which you purchased the product, a description of the product issue, and any available product photos. Our Patient Care Team will respond to your email to help correct the issue.
WHAT DISCOUNTS ARE AVAILABLE?
Currently we offer the following discounts:
- New Patient Discount (First Visit) – 25% off your first purchase at GrowHealthy. Provide your registry ID along with a valid FL state ID when making a purchase.
- New Patient Discount (Second Visit) –35% off your second purchase at GrowHealthy. Provide your registry ID along with a valid FL state ID when making a purchase.
- Financial Hardship – 20% off. To qualify, patients must provide evidence of ONE of the following: Supplemental Security Income benefit verification letter OR Supplemental Nutrition Assistance Program (SNAP) statement from the current year.
- Veterans – 30% off. To receive the Veterans discount patient must provide a copy of their Veterans ID, DD214, or their driver’s license with the Veterans designation on it.
- Free Delivery – on orders over $75. Delivery orders under $75 are subject to a $25 fee. The $75 minimum must be met with all discounts applied.
Learn more about discounts here.
Please note, discounts can not be used on Puffco™ products.
DO YOU HAVE A DISPENSARY I CAN VISIT?
We are in the process of opening up various dispensaries across the state, check here to see where we have opened. To enhance our commitment to GrowHealthy patients, we are offering free home delivery on all orders over $125.
WHEN WILL YOU BE OFFERING NEW PRODUCTS?
Our team of product experts is continually working on new formulations across various ingestion methods to better serve our patients’ needs. To stay up to date on new products being released, visit GrowHealthy, scroll down to the bottom of the page and join our newsletter. This allows patients to stay up to date on products and promotions.
DO I HAVE TO BE A PATIENT TO VISIT A GROWHEALTHY DISPENSARY?
No, you do not have to be a patient to visit any of our open locations or to speak to our Patient Care Representatives.
DO YOU SELL FLOWER?
Yes, we offer the highest-quality flower in Florida at our dispensaries and for free state-wide delivery.
HOW DO I CLEAN MY EXTRACT VAPORIZER?
First you will want to purchase a cleaner such as DC Clear or 91% alcohol. If you are using alcohol, soak all removable parts for 2 hours (mouthpiece and ceramic atomizer), rinse thoroughly with hot water and allow to completely dry. When using a product like DC Clear, when the pen is still warm unscrew all removable pieces, set in a dish and pour the cleaner over the mouthpiece and ceramic atomizer. Wipe clean with a dry cotton swab.
ON YOUR WEBSITE IT SAYS DISTILLATE. WHAT DOES THAT MEAN?
Cannabis distillate is a form of extracted cannabis oil that is produced using extraction machinery. Cannabis first passes through a closed loop extraction system and then is further refined through a short path distillation process to eliminate any unwanted lipids, fats, chlorophyll, solvents and more to get a high-quality cannabis oil safe for medicinal use.
CAN MY GROWHEALTHY CARTRIDGE OR SYRINGE BREAK?
GrowHealthy syringes and cartridges are made from glass and are breakable. To ensure your syringe does not break, gently warm oil before dispensing. To warm the oil, simply rub the syringe between your hands to create friction. If this is not enough you can also warm the syringe in hot water or with a hairdryer. Be sure the water is not to hot and the hairdryer is not too close to avoid breaking the glass. Vape cartridges are also made from glass and medical grade stainless steel and should not require warming.
HOW DO I KNOW HOW MANY MILLIGRAMS I AM TAKING?
Syringes generally have 15-20 doses per half gram. When dealing with a product containing 400mg of THC, a rice grain-sized droplet would be approximately 20mg. With tinctures depending on the dosage, a 500mg tincture would have 17mg of THC in a full tincture dropper.
MY DOCTOR RECOMMENDED A 1:1. WHAT DOES THAT MEAN?
1:1 Products are 1 part THC: 1 part CBD. This product type interacts with your body’s endocannabinoid system in a synergistic way — otherwise known as the ‘Entourage Effect.’ THC has pain mitigating, anti-nausea, and relaxation effects and CBD interacts with your serotonin, endocannabinoid, and protein receptor systems within almost every inch of your body which helps improve neurotransmitter communication, body temperature, blood pressure, and a multitude of other factors.
CAN I GROW MY OWN MARIJUANA?
No. Florida law only allows licensed medical marijuana treatment centers to grow, process and dispense marijuana. The Department of Health will refer any business or individual suspected of violating state law to local law enforcement for investigation. It is important to remember that marijuana is illegal under federal law.
WHAT DOES CANNABIS-DERIVED, AND PLANT-DERIVED TERPENES MEAN?
“Plant-derived” terpenes are derived from extracting the essential oil from the plant such as mint or orange. “Cannabis derived” is defined by the extraction process in which we fraction off terpenes and then reintroduce them to the final distillate oil.
SHOULD I BE CONCERNED ABOUT THE SAFETY OF YOUR VAPE PRODUCTS?
The safety and well-being of GrowHealthy’s patients is now, and has always been our highest priority, and we have been monitoring the news regarding vaping products closely. We can assure all our patients that we implement the strictest protocols in all aspects of our cannabis cultivation and oil extraction processes during the creation of our products. None of the GrowHealthy owned vape brands utilize chemical cutting agents, including Vitamin E acetate. We confirm all of our products are thoroughly lab-tested by our internal team, as well as by third-party labs and in accordance with applicable regulations and standards within the state of Florida. GrowHealthy also offers registered QR codes on each product, providing a thorough list of ingredients for patients, which can be accessed via phone, email or online If you have any questions regarding any GrowHealthy products, please contact your local patient care representative or email us at support@growhealthy.com.
HOW ARE YOU KEEPING PATIENTS SAFE DURING COVID-19?
As you are likely aware, the Coronavirus (COVID-19) outbreak continues to impact our daily lives. We, at GrowHealthy, are mindful of this situation and want to assure you, our valued patients, that we are monitoring closely and taking steps to help protect the general welfare of the public and especially our patients. For a full list of brand-wide best practice measures that are kept in place to protect our team members and patients please visit growhealthy.local/covid-19/
