Frequently asked questions

We`ve got answers to your burning questions

You earn 1 point for every dollar spent at any GrowHealthy location

Points expire on January 1st each year. All customers can earn and use points, with additional benefits for those opted into SMS, email, or push notifications

Opting into marketing communications ensures you receive the best promotions, including category-specific flash sales and personalized offers, which enhance your shopping experience and offer greater savings

GrowHealthy provides free delivery throughout FL on all orders over $75. Orders under $75 are subject to a $25 delivery fee. The $75 minimum must be met with all discounts applied. When a delivery order is scheduled, patient allotment will be put on hold for all items included in the order. This allotment will be deducted with the order is successfully delivered. Learn more about GrowHealthy delivery below.

Learn About Delivery

GrowHealthy sends two types of text messages. 1) Text messages related to orders and 2) Marketing text messages. To receive marketing text messages, simply opt-in by visiting https://www.dutchie.com/stores/experiences/6144dce6dff94300c51ff1b9/84d1202f-0cbb-4171-8011-3f58377a5de8. If you’re not receiving text messages related to orders, please ensure your mobile phone number is correct in our system by speaking with a dispensary associate or contacting our Patient Care Team by sending an email to [email protected] Even if your mobile number is correct in our system, check if the messages are being marked as spam, it is possible you will not receive text messages due to the strict censorship of cannabis-related text messages by cell phone carriers 

To unsubscribe from GrowHealthy marketing text messages, open the most recent text message you received from GrowHealthy and reply STOP. Note, following the above process only unsubscribes you from GrowHealthy marketing text messages. If you order from growhealthy.local you will still receive text messages regarding your order status. Should you wish to deactivate your GrowHealthy patient profile, please make this request by emailing [email protected]. Be advised, deactivating your GrowHealthy patient profile will remove you from our point-of-sale system. As a result, in the event of a public health matter such as a product recall or regulatory change that impacts GrowHealthy patients, those who have unsubscribed from communications have no way of being personally notified, however such information can be viewed on GrowHealthy.com. Should you deactivate your patient profile and then decide to place a new order with GrowHealthy, a new patient profile will be created. When a new profile is created, a patient is required to bring in physical documentation for any standing discounts including loyalty and financial hardship. A patient may also lose all accumulated loyalty points

To unsubscribe from GrowHealthy marketing emails, search your email inbox for the most recent email received from [email protected]. Open the email, scroll to the bottom, and click the link labeled “unsubscribe.” After you click the link, a message will appear letting you know you’ve been successfully unsubscribed. Note, following the above process only unsubscribes you from GrowHealthy marketing emails. If you order from growhealthy.local you will still receive a confirmation email regarding your order. Should you wish to deactivate your GrowHealthy patient profile, please make this request by emailing [email protected]. Be advised, deactivating your GrowHealthy patient profile will remove you from our point-of-sale system. As a result, in the event of a public health matter such as a product recall or regulatory change that impacts GrowHealthy patients, those who have unsubscribed from communications have no way of being personally notified, however such information can be viewed on GrowHealthy.com. Should you deactivate your patient profile and then decide to place a new order with GrowHealthy, a new patient profile will be created. When a new profile is created, a patient is required to bring in physical documentation for any standing discounts including loyalty and financial hardship. A patient may also lose all accumulated loyalty points

GrowHealthy provides Priority Pick-Up for patients who want to minimize time inside our dispensaries. To learn how to order and retrieve your medication using Priority Pick-Up please visit https://growhealthy.com/priority-pick-up/

Products with a stock level below 10 units are automatically removed from growhealthy.com to avoid overselling. If a product is not listed on growhealthy.com it is because the dispensary has less than 10 units available for sale. Products with less than 10 units can be purchased in-store only. Dispensaries can not sell these items over the phone

Yes, patients can call their local GrowHealthy dispensary to place an order for pick-up. However, patients may only place a pick-up order over the phone for products that are currently available on growhealthy.com.

THC and CBD percentages shown on growhealthy.com represent products sourced from a single harvest. If products made from this particular harvest sell out prior to fulfilling your order, you will receive products made from a different harvest. This may result in varying cannabinoid percentages.

GrowHealthy provides a Certificate of Analysis (COA) for every product available on GrowHealthy.com. To access a product's COA, navigate to the product page and click the Certificate of Analysis link located at the bottom of the product description.

Walk-ins are always welcome at GrowHealthy dispensaries. Shopping in-store gives you the opportunity to connect directly with our knowledgeable budtenders, ask questions, explore new products, and receive personalized recommendations based on your needs and preferences.

In order to receive a Medical Marijuana ID card, you must either be a Qualified Patient or a Caregiver.

To become a Qualified Patient an individual must meet the following criteria:

Must be a Florida resident or seasonal resident.

Have been diagnosed with qualifying conditions by a qualified physician.

Patients under 18 must have a second qualified physician’s approval of the use of medical marijuana.

Once certified by a qualified physician, you must register with the Office of Medical Marijuana Use Registry.

To become a Caregiver, an individual must meet the following criteria:

Not be a Qualified Physician and not be employed by or have an economic interest in a medical marijuana treatment center or a marijuana testing laboratory.

Be 21 years of age and a Florida resident.

Agree in writing to assist with the qualified patient’s medical use of marijuana.

Be registered in the Medical Marijuana Use Registry of no more than one qualified patient, unless otherwise provided in section 381.986(6)(d), Florida Statutes.

Successfully complete a caregiver certification course provided by the Department or its designee.

Caregivers, who are not close relatives of the qualified patient as defined by section 381.986(1)(c), Florida Statutes, must pass background screening pursuant to section 381.986(9), Florida Statutes.

For more information, please call the Office of Medical Marijuana Use Patient Helpline at: (800) 808-9580

Yes. However, a patient wishing to serve as a caregiver for someone else must apply separately for a caregiver card and a patient card

The state of Florida recognizes the following conditions

  • Cancer
  • Epilepsy
  • Glaucoma
  • Human Immunodeficiency Virus (HIV)
  • Acquired Immune Deficiency Syndrome (AIDS)
  • Post-traumatic stress disorder (PTSD)
  • Amyotrophic lateral sclerosis (ALS)
  • Crohn’s disease
  • Parkinson’s disease
  • Multiple sclerosis (MS)
  • Medical conditions of the same kind or class as or comparable to the ten (10) conditions listed above.
  • A terminal condition diagnosed by a physician other than the qualified physician issuing the physician certification.
  • Chronic nonmalignant pain caused by a qualifying medical condition or that originates from a qualifying medical condition and persists beyond the usual course of that qualifying medical condition.
  • The State of Florida allows your qualified physician to determine if unlisted conditions qualify you for a medical marijuana card.

Visit knowthefactsmmj.com/patients, scroll down to step one, and you will see all the qualifying conditions listed. Consult with a qualified medical cannabis physician with any questions or concerns regarding conditions

Yes, all GrowHealthy’s product including, CBD, contains THC. It is required by Florida Law to have an approved and active Medical Marijuana ID Card to purchase or possess any GrowHealthy products.

Once you have received your approval email by the Office of Medical Marijuana Use (OMMU), you are eligible to place a GrowHealthy online delivery order or visit one of our open dispensaries. Be sure to have a valid Florida ID along with the approval email until your permanent card comes in the mail. For questions or concerns, email [email protected]

Currently, we offer live rosin, vape cartridges, syringes, tinctures, topicals, edibles and flower with specific formulations to deliver effective, targeted therapies with exceptional results.

  • Mind- High THC product designed for day time use
  • Body- High THC product designed for evening use
  • Balance- High THC product designed for all-day use
  • Relief- 1:1, CBD: THC product line designed for relief with minimal psychoactive effects of THC
  • HIGH CBD – Products high in CBD with minimal THC, designed for all-day use

To maintain an active Medical Marijuana Use Registry identification card, a patient and/or caregiver must annually submit a renewal application, along with the application fee and any required accompanying documents to the department forty-five (45) days prior to the card expiration date. Patients and caregivers can submit a renewal application either online or by mail.

View the Registry Identification Cards page for more information.

Follow step-by-step instructions by viewing the Office of Medical Marijuana Use’s Renewal Application Instructional Guide

Requests to change the information on an ID card or to replace a lost or stolen card will require the cardholder to submit a Change, Replacement or Surrender Request Form to the Office of Medical Marijuana Use, along with a copy of his or her Florida driver’s license or identification card and a $15 replacement fee to the Department of Health.

To change your address on your ID card, follow step-by-step instructions on the Office of Medical Marijuana Use’s Address Change Instructional Guide

Every patient is going to have a different dosing amount that is suitable for them. We advise our patients to start low and slow with your medical cannabis. Wait 30 minutes to an hour before deciding if you’re receiving desired effects. Slowly and gradually increase your dose to fit your needs. For any questions or concerns, speak to your qualified physician.

We have experts that create products that are consistent in potency and formulation to deliver effective and targeted therapies, but cannabis affects everyone differently. We encourage our patients to keep a journal with specific dates, times, and dosage amounts to track how much you may need to feel the desired effects of the product. If you are still not receiving the relief and therapy that you need, please speak with your qualified physician.

GrowHealthy does not accept returns and exchanges or provide refunds. If there is an issue with a product, please email our Patient Care Team at [email protected]. In your email include your first and last name, the dispensary location at which you purchased the product, a description of the product issue, and any available product photos. Our Patient Care Team will respond to your email to help correct the issue.

Currently we offer the following discounts:

  • New Patient Discount (First Visit) – A free pre-roll and 50% off your first purchase at GrowHealthy. Provide your registry ID along with a valid FL state ID when making a purchase.
  • New Patient Discount (Second Visit) –50% off your second purchase at GrowHealthy.  Provide your registry ID along with a valid FL state ID when making a purchase.
  • New Patient Discount (Third Visit) –60% off your third purchase at GrowHealthy.  Provide your registry ID along with a valid FL state ID when making a purchase.
  • Financial Hardship – 20% off. To qualify, patients must provide evidence of ONE of the following:  Supplemental Security Income benefit verification letter OR Supplemental Nutrition Assistance Program (SNAP) statement from the current year.
  • Veterans – 30% off. To receive the Veterans discount patient must provide a copy of their Veterans ID, DD214, or their driver’s license with the Veterans designation on it.
  • Free Delivery – on orders over $75. Delivery orders under $75 are subject to a $25 fee. The $75 minimum must be met with all discounts applied. 

Learn more about discounts here.
Please note, discounts can not be used on Puffco™ products

With more than 25 dispensary locations across Florida, and more on the way, it's easy to find a GrowHealthy near you. Click here to find your nearest location.

Our product experts are always innovating and creating new formulations across multiple ingestion methods to meet evolving patient needs. Visit GrowHealthy.com and sign up for email and SMS notifications to be the first to know about new product drops.

No, you do not have to be a patient to visit any of our open locations or to speak to our Patient Care Representatives

Yes, we offer the highest-quality flower in Florida at our dispensaries and with free state-wide delivery

First you will want to purchase a cleaner such as DC Clear or 91% alcohol. If you are using alcohol, soak all removable parts for 2 hours (mouthpiece and ceramic atomizer), rinse thoroughly with hot water and allow to completely dry. When using a product like DC Clear, when the pen is still warm unscrew all removable pieces, set in a dish and pour the cleaner over the mouthpiece and ceramic atomizer. Wipe clean with a dry cotton swab

Cannabis distillate is a form of extracted cannabis oil that is produced using extraction machinery.  Cannabis first passes through a closed loop extraction system and then is further refined through a short path distillation process to eliminate any unwanted lipids, fats, chlorophyll, solvents and more to get a high-quality cannabis oil safe for medicinal use

GrowHealthy syringes and cartridges are made from glass and are breakable. To ensure your syringe does not break, gently warm oil before dispensing. To warm the oil, simply rub the syringe between your hands to create friction. If this is not enough you can also warm the syringe in hot water or with a hairdryer. Be sure the water is not to hot and the hairdryer is not too close to avoid breaking the glass. Vape cartridges are also made from glass and medical grade stainless steel and should not require warming

Syringes generally have 15-20 doses per half gram. When dealing with a product containing 400mg of THC, a rice grain-sized droplet would be approximately 20mg. With tinctures depending on the dosage, a 500mg tincture would have 17mg of THC in a full tincture dropper

1:1 Products are 1 part THC: 1 part CBD. This product type interacts with your body’s endocannabinoid system in a synergistic way — otherwise known as the ‘Entourage Effect.’ THC has pain mitigating, anti-nausea, and relaxation effects and CBD interacts with your serotonin, endocannabinoid, and protein receptor systems within almost every inch of your body which helps improve neurotransmitter communication, body temperature, blood pressure, and a multitude of other factors

No. Florida law only allows licensed medical marijuana treatment centers to grow, process and dispense marijuana. The Department of Health will refer any business or individual suspected of violating state law to local law enforcement for investigation. It is important to remember that marijuana is illegal under federal law

“Plant-derived” terpenes are derived from extracting the essential oil from the plant such as mint or orange. “Cannabis derived” is defined by the extraction process in which we fraction off terpenes and then reintroduce them to the final distillate oil

The safety and well-being of GrowHealthy’s patients is now, and has always been our highest priority, and we have been monitoring the news regarding vaping products closely. We can assure all our patients that we implement the strictest protocols in all aspects of our cannabis cultivation and oil extraction processes during the creation of our products. None of the GrowHealthy owned vape brands utilize chemical cutting agents, including Vitamin E acetate. We confirm all of our products are thoroughly lab-tested by our internal team, as well as by third-party labs and in accordance with applicable regulations and standards within the state of Florida. GrowHealthy also offers registered QR codes on each product, providing a thorough list of ingredients for patients, which can be accessed via phone, email or online If you have any questions regarding any GrowHealthy products, please contact your local patient care representative or email us at [email protected]

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Bonita Springs

25987 S Tamiami Trail #110a, Bonita Springs, FL 34134

Open hours

9:00am – 8:30pm

Brandon

1525 E Brandon Blvd, Brandon, FL 33511

Open hours

9:00am – 8:30pm

Cape Coral

2323 Del Prado Blvd S #9, Cape Coral, FL 33990

Open hours

9:00am – 8:30pm

Clearwater / Largo

4465 E Bay Dr, Clearwater, FL 33764

Open hours

9:00am – 8:30pm

Daytona Beach

2525 W International Speedway Blvd Suite 200, Daytona Beach, FL 32114

Open hours

9:00am – 8:30pm

Deerfield

1444 South Federal Hwy, Deerfield Beach, FL 33441

Open hours

9:00am – 8:30pm

Fort Myers

2649 Dr. Martin Luther King Blvd, Fort Myers, FL 33916

Open hours

9:00am – 8:30pm

Gainesville

4880 Newberry Rd #140, Gainesville, FL 32607

Open hours

9:00am – 8:30pm

Jacksonville

12041 Beach Blvd #6, Jacksonville, FL 32246

Open hours

9:00am – 8:30pm

Lake Worth

5614 S State Rd 7, Lake Worth Beach, FL 33449

Open hours

9:00am – 8:30pm

Lakeland

3004 US Hwy 98 N, Lakeland, FL 33805

Open hours

9:00am – 8:30pm

North Miami

13400 Biscayne Blvd, Miami, FL 33181

Open hours

9:00am – 8:30pm

North Port

4490 Aidan Ln, North Port, FL 34287

Open hours

9:00am – 8:30pm

Ocala

2370 SW College Rd #104, Ocala, FL 34471

Open hours

9:00am – 8:30pm

Orlando – North (Edgewater)

4353 Edgewater Dr #700, Orlando, FL 32804

Open hours

9:00am – 8:30pm

Orlando (Turkey Lake)

7858 Turkey Lake Rd #102, Orlando, FL 32819

Open hours

9:00am – 8:30pm

Palm Harbor

2431 Tampa Road, Palm Harbor, FL 34683

Open hours

9:00am – 8:30pm

Pensacola

7817 N Davis Hwy, Pensacola, FL 32514

Open hours

9:00am – 8:30pm

Sarasota

3555 Clark Rd Sarasota, FL 34231

Open hours

8:00am – 7:00pm

St. Petersburg

4831 34th St S, St. Petersburg, FL 33711

Open hours

9:00am – 8:30pm

Stuart

1981 SE Federal Hwy, Stuart, FL 34994

Open hours

9:00am – 8:30pm

Tallahassee

1787 W Tennessee St, Tallahassee, FL 32304

Open hours

9:00am – 8:30pm

Tamarac

5100 W Commercial Blvd Unit 13, Tamarac, FL 33319

Open hours

9:00am – 8:30pm

Tampa

3974 W Linebaugh Ave, Tampa, FL 33618

Open hours

9:00am – 8:30pm

Tequesta

19510 US HWY 1 Jupiter, FL 33469

Open hours

9:00am – 8:30pm

West Palm Beach

4237 Okeechobee Blvd, West Palm Beach, FL 33409

Open hours

9:00am – 8:30pm

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